BigBassCasino.Games Refund Policy

At bigbasscasino.games, your trusted source for information about Big Bass slots, we place great importance on an honest and exciting gaming experience. This refund policy explains our procedures regarding deposit and winnings refunds.

Eligibility for Refunds

1. Deposits

• Refunds are available for deposits that have not yet been used to play Big Bass slots.

2. Winnings

• In principle, winnings are non-refundable. However, exceptions can be considered in the case of provable technical failures on our part.

Process for requesting a refund

1. Submitting a request

• To request a refund, please contact our support team with your account information and a detailed explanation of your request.

2. Verification Process

• Our team will carefully review your request and may request additional information or documentation.

3. Refund Processing

• If approved, refunds will be issued within 14 business days to the original payment method used.

Policy Restrictions

1. Prevention of Abuse

• bigbasscasino.games reserves the right to refuse refunds if policy abuse is suspected. This includes fraudulent activity or an unusually high number of refund requests.

2. Compliance with legal requirements

• All refund requests are handled in compliance with applicable online gambling laws and regulations.

Contact Information

For questions regarding our refund policy, our customer service team is here to help. You can reach us at info@bigbasscasino.games.

Note: This refund policy applies to all transactions related to our Big Bass slots. More information about the gameplay process can be found in our comprehensive General Terms and Conditions.